LAKSMANA, I. N. H.; KUSUMA, I. E. T.; LANDRA, I. N. Effect of Customer Relationship Management on Customer Satisfaction and Loyalty at Pt. Harmoni Permata Gianyar, Bali. International Journal of Contemporary Research and Review, [S. l.], v. 9, n. 03, p. 20610–20617, 2018. DOI: 10.15520/ijcrr/2018/9/03/470. Disponível em: http://ijcrr.info/index.php/ijcrr/article/view/470. Acesso em: 4 may. 2024.