Juliantari, N. P. W., Suardhika, I. N. and Kusuma, I. E. T. (2018) “The Determinant of Customer Satisfaction that Gives the Effect of Word of Mouth in PT. BPR Krisna Yuna Dana,Gianyar Bali”, International Journal of Contemporary Research and Review, 9(02), pp. 20519–20532. doi: 10.15520/ijcrr/2018/9/02/437.