[1]
2018. Servqual Gap and Comparative Analysis of Service Quality Perception: Determination Framework and Critical Factors for Submission of Service Quality in the Public Health Center (Puskesmas) in Sukawati District, Gianyar Region, Bali - Indonesia. International Journal of Contemporary Research and Review. 9, 11 (Nov. 2018), 21127–21137. DOI:https://doi.org/10.15520/ijcrr.v9i11.621.