Laksmana, I.N.H., Kusuma, I.E.T. and Landra, I.N. 2018. Effect of Customer Relationship Management on Customer Satisfaction and Loyalty at Pt. Harmoni Permata Gianyar, Bali. International Journal of Contemporary Research and Review. 9, 03 (Mar. 2018), 20610–20617. DOI:https://doi.org/10.15520/ijcrr/2018/9/03/470.