A Comprehensive Study on Service Quality and Satisfaction Level to the English Medium Education System in Bangladesh

Abstract

This study investigated quality of teachers, teaching technique, students’ quality, their back ground, campus discipline, tuition fees, examination system, curriculum, teacher behaviors, lesson delivery and sequence of content and learning expectations used by teachers of English medium schools and colleges in Dhaka, Bangladesh. This research focused on overall quality of service and satisfaction level of students, guardians and teaches regarding English Medium Education (EME) in Bangladesh. This research brings broader understanding of strategies for teaching English reading and writing to students whose first language is not English. Results reflect analysis of face-to-face interviews with four hundred guardians, students, teachers and administrators of English Medium schools and colleges. The theoretical framework for this study draws from Collier's Conceptual Model, Acquiring a Second Language, explaining the complex interacting factors students experience when acquiring a second language. Emerging from the data are nine effective teaching strategies that teachers of English learners can add to their repertoire.