Determinant Analysis of Job Satisfaction and Its Efect on Employee Performance at Pt. Bank Mandiri (Persero) Tbk.

Abstract

This study aims to improve and optimize leadership and communication on job satisfaction, as well as its effect on employee performance. This research was conducted at Micro Banking Cluster Denpasar PT. Bank Mandiri (Persero) Tbk with a sample of all micro employee sales credit that work on the Micro Banking Cluster Denpasar PT. Bank Mandiri (Persero) Tbk, as many as 77 people. All data obtained from the questionnaire distribution is feasible to use, then analyzed using the model being developed with Partial Least Square (PLS).

The result of the research shows that (1) leadership has positive and significant effect on job satisfaction, (2) communication has positive and significant effect to job satisfaction, (3) leadership has positive and significant effect to employee's performance, (4) communication has positive and significant influence to employee’s performance, (5) job satisfaction has a positive and significant effect on employee's performance, (6) leadership has positive and significant effect on employee performance through job satisfaction and (7) communication has positive and significant influence to employee performance through job satisfaction.

The implication of this research is that leadership can be improved by paying attention to the influence to increase employee performance, the communication that has been running well, job satisfaction can be improved by paying attention to the supervision of superiors to improve employee performance and employee performance can be improved by paying attention to the quality of work.